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Create a Support Ticket

Need help? Fill out the form below to get the assistance you need—fast and reliable support at your fingertips.

Frequently asked questions

Simple support to keep your business running smoothly

How do I request support or report an issue?

Fill out the form above, or contact us via the chatbot. Be sure to include any relevant details or screenshots to help us assist you faster.

Updates on a resolution will be provided via email. Reply to those emails if you have additional questions or information to provide. In some cases, we may schedule a Zoom session to assist with understanding or troubleshooting the issue.

Please provide as much information as possible – the better the information, the faster we may be able to resolve the issue.

Commonly helpful items are:

  • Screenshots
  • Copies of error messages
  • List of steps taken to replicate the issue (screen recordings are great as well)
  • Links to the locations in the tools where the error occurs
  • Copies of data where there might be an issue

You can upload information to the form above. You can also reply to the emails that are sent when an issue is created.

Monday to Friday, 7am – 4pm Pacific (10am – 7pm Eastern). North American public holidays excluded.

We are located in North America. We use automation to make our support processes efficient, but a human will be looking at and responding to your issue.

We proactively monitor our systems, and are able to identify many of the issues that may occur. If we notice an issue before you do, we will create a support ticket and keep you updated on the resolution.

Contact us with the changes you’d like to make, and we’ll help you adjust or optimize your workflow.

Easiest way is to schedule time with us on our Get Started page or by emailing [email protected]. We will need to assess the changes, and if complex, it will follow our the same process as a new automation (discovery call, programming, testing and review).